5 Days Return Policy
Goldgiftideas.com gives you 5 days return policy from the date of order delivery. We give full refund, excluding shipping, handling or other. We are committed to provide you with high quality jewelry and services. However, in case you are not satisfied with a particular purchase, our 5 day return policy ensures that we refund your full product amount (excluding shipping, handling and additional charges) to you if notified within 5 days of delivery.
Note: Returns and Refunds are not allowed for Bulk Orders.
Once we receive your return items then it will be checked by our quality assurance team, then we immediately process to refund or send a new product. If our QA team finds any items that shows signs of wear, have been altered, damages or modification can not be accepted by return. However returns without proper receipt, proper packaging and proper authorization code are refused.
How do I return my order?
goldgiftideas.com rely on customer friendly return policy. It shall refund the full amount of cancellations. However, the cost of return shipping has to be incurred by the buyers. We accept the returns within 5 days from the date of delivery.
Please follow the below steps to return your merchandise:
a) Send a mail to firstname.lastname@example.org or contact at our customer care (+91-8735838988) mentioning the order number and the product you wish to return along with the bank details, where you wish to deposit the refund amount. Bank details should be checked for any error.
b) After sending the email, you will inform by pick up slot for our courier partner for pick up your parcel at your home or office.
c) Please try to put the products in their respective packages and seal it nicely. Please bubble wrap to avoid any damage.
d) Handover the product to our courier partner, however the logistic person do only 3 attempts for pick up the parcel, then after we are not responsible for receiving return products.
e) Once your product has reached to us, we will inspect for any defect. After the approval of quality control team, your refund amount will be transferred to the bank account provided in step a).
If you have any query about our return procedure, please email us at email@example.com
* The company shall not be responsible for either loss or damage of returning shipments.
If you do not receive your order?
For security reasons all our orders are insured and shipped by renowned couriers. In case, your order is not shipped to you, we shall refund the order amount.
How do I cancel an order?
We want complete satisfaction for all our customers with the purchase they make on our website. However, in case you change your mind after placing an order, before dispatch, we will be happy to cancel the order. Please send a mail to firstname.lastname@example.org or call us directly on +91-8735838988.
However, if the product is already shipped, you will have to wait till the time you receive it and then process a return. Refer to return policy guidelines for further clarifications.
How do I get the defective item replaced?
We take every care to ship your items with utmost care. In the unlikely circumstance of your item being defective, we extend our apologies and will send you a replacement as soon as possible without any extra cost.
You are required to notify us via email about any damage or defect preferably within 48 hours of receiving the product with a photograph of the damaged item(s). We will then request you to courier the item back to us and will reship the replacement ASAP. We will also provide the courier charges for the return courier.
Customers are eligible for Refunds in following scenario:
a) Only if there is a genuine issues related to the quality committed.
b) Packages is lost during the transit.
c) In the case when goldgiftideas finds that a different item has been dispatched to the customer.
Customers are not eligible for Refunds in following scenario:
a) Invalid delivery address.
b) After failing three consecutive delivery attempts by the courier partner.
c) Order refused by the customer at the time of receipt.
d) Sizing problem. We recommend to review size guides provided carefully before you start purchasing.
e) The returned package in a used or damaged/maligned condition.
f) The cause for asking refund is a Minor mismatch in color or design. Since products are handmade, which use natural material, there may be a scenario that the exact product may have different shades as shown in the website.
g) If the item is not at all damaged and asked for refund.
h) Return and refund are not allowed for expensive gift items with value more than 1999 INR.